Customer Terms & Conditions
Stark Jet Wash Solutions Ltd — Effective 14 November 2026
These terms explain our exterior cleaning services, quotations, bookings, payments, cancellations and customer rights. They apply to residential customers and, where appropriate, commercial customers unless different written terms are expressly agreed.
1. Quotations and agreed work
We provide quotations based on the information available when assessing the proposed work. Our quotations describe the agreed services and the total price, including VAT. Any additional chargeable work will be explained and agreed before proceeding. A booking is confirmed when we accept the customer’s agreement to our quotation and applicable booking arrangements.
2. Bookings and deposits
Most residential bookings do not require a deposit. For larger projects, labour-intensive work or jobs requiring advance purchases, we may request a deposit. The amount and relevant payment and cancellation arrangements will be explained before booking. Deposits are deducted from the final invoice and are not automatically non-refundable. Refunds and deductions will be fair and comply with applicable consumer law.
3. Payment
Unless otherwise agreed before booking, payment for residential services is due on completion of the agreed work, less any deposit already paid. Commercial payment arrangements will be specified in the relevant quotation or agreement. We will review invoice disputes fairly; customers retain their statutory rights.
4. Property access and preparation
Customers must provide reasonable access to the areas requiring cleaning and any facilities agreed when booking, and should tell us about known hazards, fragile surfaces, existing damage, defective drainage or loose materials. We may postpone, modify or stop work where conditions present an unacceptable safety risk or make the agreed method unsuitable. We will explain the circumstances and discuss available options.
5. Cleaning methods and results
We select cleaning methods according to the surface, its condition and the agreed work. Results can vary because of age, previous treatments, weathering, staining, biological growth and existing deterioration. Some stains, discolouration or marks may remain. We do not guarantee complete stain removal or permanent prevention of future biological growth unless expressly agreed in writing. We will provide services with reasonable care and skill.
6. Existing damage and property condition
Exterior cleaning may reveal defects or deterioration previously concealed by dirt, moss or deposits. We will take reasonable care. We are not responsible for defects or damage that existed before our work or deterioration not caused by our failure to exercise reasonable care and skill. Where we cause damage through such a failure, our responsibilities will be determined by applicable law. Nothing excludes liability that cannot legally be excluded.
7. Weather, safety and rescheduling
Weather, access restrictions, equipment safety or site conditions may affect exterior cleaning. Where conditions prevent safe or appropriate working, we may rearrange the appointment. We will contact the customer as soon as reasonably practicable to discuss another date. Any cancellation or refund arrangements will be handled fairly and according to legal rights.
8. Customer cancellations
Please contact us as soon as possible if you wish to cancel or rearrange. Statutory cancellation rights take priority. Outside an applicable statutory cancellation period, we may seek reasonable compensation for losses directly caused by cancellation where legally permitted, reflecting actual circumstances, costs reasonably incurred and steps taken to reduce losses. We will not automatically retain deposits, impose excessive charges or charge twice for the same loss.
9. Statutory 14-day cancellation rights
For qualifying consumer service contracts made at a distance or away from business premises, customers normally have a right to cancel without giving a reason within 14 days after the day the contract is entered into. To cancel, clearly inform us by email, post or another clear statement; the optional form below may be used. Where a valid statutory cancellation occurs before services begin, we will refund payments in accordance with applicable law, normally within 14 days of being informed. If a customer expressly requests work to start during the cancellation period, and the legal requirements are met, cancellation after work starts may require payment of a proportionate amount for services supplied. If services are fully performed following the customer’s express request and acknowledgement that cancellation rights will be lost on full performance, the statutory right to cancel may end. Acceptance of these terms alone does not count as an express request for early commencement. Nothing removes other statutory rights.
10. Concerns and complaints
If you have concerns about our work, please contact us so we can investigate and seek an appropriate resolution. Where services do not meet consumer-law standards, you may have rights to repeat performance, a price reduction or other remedies. Nothing restricts those rights.
11. Liability and statutory rights
We do not exclude or restrict liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot legally be excluded. Nothing excludes or limits consumer statutory rights. Any unenforceable provision will not affect the remainder, to the extent legally permitted.
12. Commercial customers
Commercial quotations, scheduled maintenance and recurring contracts may be subject to separately agreed written terms. Those terms apply to the relevant work. Consumer-specific statutory cancellation rights do not automatically apply to business customers.
13. Governing law
These terms are governed by the laws of England and Wales, subject to mandatory legal protections and jurisdiction rights applicable to the customer.
14. Contact details
Stark Jet Wash Solutions Ltd. Registered office: 32 Osprey Road, Birmingham, B27 7BA. Company number: 17262390. Registered in England and Wales. Email: info@starkjetwashsolutions.co.uk. Telephone: 0121 798 7671.
Consumer Cancellation Form
Complete and send this form only if you wish to cancel a qualifying contract. You may instead cancel using any other clear statement.
To: Stark Jet Wash Solutions Ltd — info@starkjetwashsolutions.co.uk
To cancel online, complete the details below and select Submit cancellation. You can also cancel by emailing info@starkjetwashsolutions.co.uk with a clear statement.